Warranty and Registration
If something unexpected happens with your system, our warranty ensures that you won’t have to pay for parts that are covered.
Explore the benefits of one of the strongest limited warranties on parts available.
Your warranty options
The kind of warranty you’ll get with your new American Standard Heating and Air Conditioning system depends on when you register your product after it’s installed.
Learn more about your warranty options and how they work to protect your system.
Base Limited Warranty
If a part on your unit fails due to manufacturer defect, Base Limited Warranty ensures you can get a replacement at no cost to you. This warranty typically lasts five years and covers units that aren't registered or were registered more than 60 days after their installation. It doesn't cover labor costs and length of coverage could change depending on the product.
Registered Limited Warranty
Registered Limited Warranty can extend your warranty coverage to 10 years if your product is registered within 60 days of installation. Like Base Limited Warranty, it covers the cost of parts that might fail due to manufacturer defect, but not the labor to repair them. The length of coverage could change depending on the product.
Is your warranty transferable?
Selling your home can be stressful, but transferring your Registered Limited Warranty to the new owner doesn’t have to be another headache. To make a successful transfer, all you need to do is pay the one-time $99 transfer fee with a credit card, and make sure the process is completed within 90 days of your home’s purchase. Learn if your system is eligible for transfer to a new homeowner.
Registered before Aug. 1, 2011
Not Transferable: Unfortunately, warranty transfers became available with American Standard on Aug. 1, 2011. Therefore, any unit registered before that date can't be transferred.
Registered after Aug. 1, 2011
Transferable: On Aug. 1, 2011, warranty transfers became available with American Standard. Therefore, if your unit was registered on or after that date, it can be transferred.
What happens when you make a claim
It’s your dealer’s job to submit a claim and complete the repair if a covered part fails in your system — all you need to do is alert them of the problem. Here’s how the repair process works, from start to finish:
- If you notice a problem with a covered part in your system, the first step to repair is contacting your local dealer.
- Your dealer will diagnose the problem and contact a parts supplier on your behalf if the repair requires a replacement.
- Your dealer will submit a formal claim on your behalf to the parts supplier, which will then provide your dealer with the part they need to fix your system.
- Your dealer will complete the repair, and you’ll pay the dealer. If you have a Base Limited or Registered Limited Warranty, the cost of the part is covered — you’re just responsible for the cost of labor and shipping. If you have an Optional Extended Warranty, costs vary.