Trane Technologies Launches AI-Powered Technician Assistant to Transform HVAC Field Service

Davidson, N.C., Sept. 15, 2025 – Trane Technologies (NYSE:TT), a global climate innovator announced today the launch of the AI-powered Tech Assistant, a first-of-its-kind tool integrated within the Trane^® Technician App™ and the American Standard^® Heating & Air Conditioning Technician App™ that empowers HVAC field technicians to solve problems faster with real-time, intelligent guidance. This breakthrough technology represents a significant advancement in field service capabilities, providing technicians with instant access to expert-level support through the power of artificial intelligence. 

The Tech Assistant tool is designed to assist HVAC dealers by delivering quick and accurate information from specific Trane and American Standard product resources. Using advanced algorithms, the AI-powered system searches through relevant product documentation to provide precise responses to technician queries in the field. When initial questions are unclear or require additional detail, the Tech Assistant engages with follow-up questions to ensure it fully understands the query, delivering the most accurate and relevant information possible. 

"The Tech Assistant represents our commitment to empowering HVAC professionals with cutting-edge technology that enhances their expertise and efficiency," said Paul Parish, GM, Digital, Residential HVAC, Trane Technologies. "By putting advanced AI capabilities directly into the hands of skilled technicians, we're enabling faster problem resolution to all users and providing dealers with the information they need to complete the job with confidence.” 

Empowering Technicians with Intelligent Support 

This innovative feature addresses a critical need in the HVAC industry by connecting technicians with instant, intelligent support. This frees up dealers to spend more time building stronger customer relationships while still significantly speeding up problem resolution and improving overall service efficiency. The interactive system ensures technicians can access the expertise they need, when they need it, directly from their mobile device. 

Key capabilities of the Tech Assistant include: 

Driving Service Excellence and Efficiency 

The Tech Assistant transforms how HVAC technicians approach complex diagnostic challenges, providing them with the confidence and capability to resolve issues more effectively. By reducing the time spent searching for technical information or waiting for supervisor guidance, technicians can focus on delivering superior service to customers. 

The technology supports Trane and American Standard’s broader commitment to advancing HVAC service capabilities and bridging the technician shortage through digital innovation. As part of the company's comprehensive suite of professional tools, the Tech Assistant enhances the overall service experience while building stronger relationships between dealers and their customers. 

This AI-powered Tech Assistant is a standout feature of the newly launched Diagnostics Premium offering, which equips HVAC professionals with advanced tools such as Extended Runtime History, System Reports, and Maintenance Trends. This expanded suite delivers actionable insights and intelligent support, empowering dealers and technicians to provide more proactive service and build stronger, lasting customer relationships.

As of today, the AI-powered Tech Assistant is now available to HVAC professionals through the Technician App. This new feature integrates seamlessly with existing workflows, requiring no additional hardware or complex setup procedures. 

Learn more about the Tech Assistant and other Trane Technologies professional tools at Trane.com and AmericanStandardAir.com.

About Trane Technologies

Trane Technologies is a global climate innovator. Through our strategic brands Trane^® and Thermo King^®, and our portfolio of environmentally responsible products and services, we bring efficient and sustainable climate solutions to buildings, homes and transportation. Visit tranetechnologies.com.

About Trane

Trane^® – by Trane Technologies (NYSE: TT), a global climate innovator – creates comfortable, energy efficient indoor environments through a broad portfolio of heating, ventilating and air conditioning systems and controls, services, parts and supply. For more information, please visit www.trane.com or www.tranetechnologies.com.

About American Standard

American Standard ^® Heating and Air Conditioning offers a broad portfolio of energy-efficient heating, ventilating and air conditioning systems, parts support and advanced controls for residential and light commercial applications to help families feel more comfortable and breathe easier in their homes. For more information, visit  www.americanstandardair.com.

This news release includes “forward-looking statements” within the meaning of securities laws, which are statements that are not historical facts, including statements that relate to our sustainability commitments and the anticipated impact of these commitments. These forward-looking statements are based on our current expectations and are subject to risks and uncertainties, which may cause actual results to differ materially from our current expectations. Factors that could cause such differences can be found in our Form 10-K for the year ended December 31, 2024, as well as our subsequent reports on Form 10-Q and other SEC filings. New risks and uncertainties arise from time to time, and it is impossible for us to predict these events or how they may affect the Company. We assume no obligation to update these forward-looking statements.